The joy of conflict resolution : transforming victims, villains and heroes in the workplace and at home

Type

Book

Authors

Gary Harper

ISBN 10

0865715157

ISBN 13

9780865715158

Tags

Interpersonal conflict, Conflict control, Conflict resolution, Dispute settlement, Management of conflict, Managing conflict

Description

"The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively."

Number of Copies