Getting past no : negotiating your way from confrontation to cooperation

Type
Book
Authors
ISBN 10
0553371312 
ISBN 13
9780553371314 
Category
Leadership  [ Browse Items ]
Publication Year
1993 
Publisher
Bantam 
Pages
xv, 189 p. 
Description
"...In Getting Past No, William Ury of the Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to: stay in control when under pressure ; defuse anger and hostility ; find out what the other side really wants ; counter dirty tricks ; use power to bring the other side back to the table ; reach agreements that satisfy both sides' needs..." -- taken from back cover.  
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